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Shipping & Delivery 

Fast delivery to your doorstep 

  • FAST delivery in Greater Cairo

  • Door Delivery: Delivery will be attempted between 10.00 AM to 4.00 PM Saturday to Thursday.

  • Delivery duration: 

       1-3 business days ( Cairo, Heliopolis, Nasr city, Obour, New Heliopolis, Maadi, New Cairo (including El Rehab              and the Fifth Settlement) El Shorouk, Madinaty)​

        3-7 business days ( ​Sheikh Zayed City, 6th of October)

  • Please select your location if you are located outside of greater Cairo and we will get back to you with the shipping duration and cost.

Returns

  • At Adora Lights our goal is for you to be happy with your purchase. If the product has any defects please notify us within 3 days of purchase and we will exchange or return it for you. 

  • Purchases are eligible for refund only within 3 days of purchase:

  • Full refund for cash on delivery (COD) purchases.

  • Partial refund for debit/credit card purchases (97.15% is refundable and 2.85% processing fee is non-refundable).

  • Please note that delivery charges for orders delivered outside of Greater Cairo are non-refundable. 

Privacy Policy

Your data is secure

  • Our Website is SSL Certified. It also comes with our Web Application Firewall (WAF), allowing our site to provide HTTPS encryption, which ensures that any data exchanged with our site is encrypted, keeping it safe from snooping or exploitation.

  • Our WAF is designed to intercept and examine incoming data and neutralize malicious code from security threats like SQL injections and DDoS attacks, helping to ward off any damage from being done to our site. Plus, our Content Delivery Network (CDN) provides even further protection from DDoS attacks by restricting access to our site’s original server.

  • Adora Lights is committed to protecting your privacy. When you place an order through our website we collect information related to that order such as items purchased, special instructions, date and time of order, your name, shipping address, email address, and telephone number, that you voluntarily give to us when you choose to place an order on our website. Your information is protected and is only used to process your order. 

  • We use KASHIER platform to process online payments. Kashier is an all-in-one payments acceptance and business management platform. It allows merchants to accept all types of payments (Mastercard/Visa credit, debit cards and prepaid cards, and local Meeza cards) through all channels (online & in-store). Kashier is Payment Card Industry Data Security Standard (PCI DSS) Service Provider Level 1 compliant, the highest level of compliance possible for a payments business, which means that our customers payment information is always secure.

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